Welcome to Kalakriti. As you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, govern Roopawali Silks’ relationship with you and the website. The term ‘Roopawali Silks’ or ‘us’ or ‘we’ refers to the owner of the website www.patolasilk.com. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms:

  • The content of this website is for your general information and use only. It is subject to change without any prior notice.
  • Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Roopawali Silks’ prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authorities.

CANCELLATION POLICY

Roopawali Silks believes in helping its customers as far as possible and has therefore a liberal Cancellation Policy. Under this policy:

  • Cancellations will be considered only if the request is made within 12 hours of placing an order.
  •  Refunds will be done within 7-10 working days in the case of online payments done through a Credit/ Debit / Net banking facility.
  • In the case of Blouse stitching, fall /pico, Blouse detachment or tasselling has been done as per request of the customer, no cancellation or change is possible.

RETURN/EXCHANGE POLICY

  • All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care for Return procedure within 24 hours of delivery. The decision to accept returns rests solely with the Roopawali Silks Team.
  • Once the products are shipped no returns will be accepted unless the above-mentioned details stand true.
  • If the product is disliked by the customer it is not eligible for exchange.
  • The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact saree color. Sometimes the colors may look different due to the temperature of your monitor and/or device settings.
  • Please ensure that our products are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.
  • Once the Roopawali Silks team decides to accept the request, It shall take a week’s time to refund or exchange.
  • Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange requests shall not be entertained.

PAYMENT POLICY

Our Payment Methods include Net banking, Online payment gateways offer complete security in your payment transactions. Customers can pay through any of the cards that are accepted by the above gateways. Any partial or full refunds in case of unavailability of the product will be credited back to the respective accounts through which we have received payments.

The price of the product mentioned in the website is final and we do not offer discounts of any nature.
Roopawali Silks is not responsible if any form of fraud occurs while you are making payments as all transactions are done on the respective payment gateway partner’s website. However, we do promise you to help in whatever way possible in case you are facing difficulty while making payments.
The cash-on-delivery option is currently not available on our website.

BLOUSE / FALLS STITCHING

Customers are advised to check and review their blouse measurements before submitting them. In case you’ve forgotten to provide some information while placing the order, you can always write us an email and we will be happy to do whatever is possible. Any change for measurements that are not informed within 2 hours of placing the order will not be entertained.

PRICING INFORMATION

While Roopawali Silks strives to provide accurate product and pricing information, typographical errors may occur. In case if the product is listed with an incorrect price or information, Roopawali Silks shall have the right,at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched, In such case, Roopawali Silks may either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Roopawali Silks will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that accepts your order, the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Roopawali Silks dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
We strive to provide you with the best prices. However, sometimes a price online may not match the price of a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

ELECTRONIC COMMUNICATIONS

When you subscribe or register with us, you automatically give us the consent to communicate with you.You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Also we will be sending you email to inform you about new collections and any other information that we feel might be relevant to convey to our customers.

LEGAL JURISDICTION

This User Agreement shall be construed in accordance with the applicable laws of India. Any disputes arising out of any transactions made on the Roopawali Silks website will be settled in the courts of Gujarat.

CONDITIONS FOR CUSTOMER SUPPORT

  • The conversation on the chat Window may be recorded and used by Roopawali Silks in the future as proof of a chat.
  • The conversation via chat cannot involve any form of abusive language.
  • The chat Window will not be used for cross-selling of any products or any other form of solicitation.
  •  The chat Window will not be used to provide any recommendations or advice on investing.
  •  The chat Window will be used to resolve basic issues related to your buying products offered by Roopawali Silks.
  •  Roopawali Silks has the right to discontinue the chat facility at any point in time, at its own discretion.
  •  Roopawali Silks does not guarantee that all queries posted via the chat Window will be immediately redressed. Roopawali Silks, or its executives, is not responsible for any delay caused in attending to, or replying to, the queries via chat.
  •  For all queries / grievances you are requested to send a mail to kalakriti@patolasilk.com or call on +91-9825021289

SHIPPING POLICY

Where Do We Deliver?

We deliver to cities and towns all over India where trusted courier services. We request you to provide your full address at the time of order with the Zip Code and Phone number in order to make the delivery process smooth & efficient.

We ship to most countries overseas. The shipping rates are dynamic. The more products you order the lower the shipping cost per product.

Shipping In India
We offer free shipping for our products to be delivered within India for orders whose total value is above Rs.10,000. Please ensure you provide us with the complete details of the person being shipped to. If you require our products to be delivered on any particular date, please write to us. We will try our best to deliver on the requested date.

Transit Time
We ship all orders through fastest possible & reputed courier services who deliver within 4-7 working days(post dispatch) or more depending on the location. These dates are not binding on us as a third party provides the service.
For shipping overseas, the delivery time may vary from 4-7 working days(post dispatch) depending on the destination. We cannot be held responsible for any unforeseen delays from the carriers end.

Transit & Charges
We will provide you with the tracking number as soon as the goods are dispatched. The Entire order will be shipped once all the products are available. Any inward taxes or duties as applicable in line with the laws of the respective country or state will have to be borne by the customer.

Return Of Shipments
The right to accept returns is solely the decision of Roopawali Silks. In case returns are made by customers where there has been no fault on part of Roopawali Silks, the entire shipping cost must be borne with customers. Our products thus returned must be unused and should be in original condition and packaging. Also courier services of international standards must be used and the liability rests entirely on the sender in the event of the loss of product while shipping the product back.

Conditions :
In case of extraordinary circumstances, Roopawali Silks cannot guarantee delivery of orders in the promised period. Management reserves the right to take a call on the necessary action.